Refund & Cancellation Policy

Effective date: October 21, 2026 · Last updated: October 21, 2026

This Refund & Cancellation Policy applies to all purchases of digital educational content/products made from Docta Digital Group LLC, a Wyoming limited liability company ("we", "us" or "our"), through https://doctadigitalgroup.online or any of our online stores and checkout pages. It forms part of our Terms & Conditions.

Refunds are granted by Docta Digital Group LLC, and all refund requests must be sent to us.

1. 14-day guarantee

Because our products are digital, you receive access immediately after purchase. Even so, if you are not satisfied with your purchase for any reason, you may request a full refund within 14 calendar days from the date of purchase. You do not need to justify your request, although your feedback helps us improve our content.

This guarantee is in addition to, and does not limit, any rights you may have under the consumer protection laws of your country of residence (for example, the 14-day right of withdrawal for distance purchases in the European Union and the United Kingdom).

2. How to request a refund

Send an email to contact@doctadigitalgroup.online within the 14-day period, including:

• your order number (it appears in your purchase confirmation email);
• the email address used for the purchase;
• the name of the content you purchased;
• optionally, the reason for your request.

We will confirm receipt of your request by email, normally within 1 to 2 business days.

3. How and when refunds are paid

Approved refunds are granted by Docta Digital Group LLC and issued to the same payment method used for the purchase, through our payment processor, Stripe. We do not issue refunds in cash, to a different card or account, or as store credit unless you ask for it.

Refunds are processed within 5 to 10 business days from approval. After that, the time it takes for the amount to appear on your statement depends on your bank or card issuer. Any currency conversion or foreign transaction fees charged by your bank are outside our control.

Once a refund is issued, your license to use the content ends, and you must delete any copies you downloaded.

4. Exceptions

We may decline a refund request in the following cases:

• the request is sent after the 14-day period from the date of purchase;
• there is evident abuse of this policy, for example repeated purchases followed by refund requests for the same or similar content, or purchases made with the intention of copying the content and then requesting a refund;
• the content has been shared, resold or redistributed in breach of our license terms;
• the purchase was made fraudulently or with a payment method you are not authorized to use.

Nothing in this policy limits any rights you may have under mandatory consumer protection law in your country of residence.

5. Cancellations

Our products are one-time purchases; we do not charge recurring subscriptions unless clearly stated at checkout. You may cancel an order before delivery (for example, if the access email has not yet been sent or a payment is still pending) by writing to contact@doctadigitalgroup.online. In that case, we will cancel the order and refund the full amount to the original payment method. After delivery, a cancellation is handled as a refund request under the 14-day guarantee above.

6. Delivery problems and duplicate charges

If you did not receive your content, the files are damaged or cannot be opened, or you were charged twice for the same order, please contact us. We will first try to fix the problem (for example, by resending the access); if we cannot, we will refund you, even if the 14-day period has passed, for duplicate or incorrect charges.

7. Disputes and chargebacks

If you open a payment dispute or chargeback with your bank or card issuer, it will be resolved by the payment processor that handled your payment, according to its own rules and procedures, which may take longer than a direct refund. For this reason, we recommend that you write to us first at contact@doctadigitalgroup.online: most issues can be solved quickly by email, and refunds within the guarantee period are processed without questions.

8. Contact